Official Knowledge Base

Frequently Asked Questions

Everything you need to know about Bokilino car mounts, universal smartphone compatibility, warranty coverage, and B2B wholesale partnerships.

Compatibility

100% Universal Fit

Engineered for all modern smartphones and thick protective cases.

Protection

1-Year Warranty

Every genuine Bokilino mount includes full defect coverage.

B2B Partnerships

$1199 Wholesale MOQ

High-margin bulk pricing for retailers and global distributors.

01

Product Engineering & Compatibility

Q1 What makes Bokilino car mounts different from standard holders?
Bokilino focuses on automotive-grade materials, precision engineering, and rigorous safety testing. Our mounts are built to provide an unshakeable grip on bumpy roads while blending seamlessly with your car's interior.
Q2 Are Bokilino car mounts compatible with all smartphone models?
Yes, our mounts feature universally adjustable mechanical arms and high-strength magnetic systems, making them fully compatible with all modern smartphones from Apple iPhone, Samsung Galaxy, Google Pixel, and more.
Q3 Can I use the mount if my phone has a thick protective case?
Absolutely. Both our mechanical grip mounts and magnetic mounts are engineered to hold devices securely even with thick, heavy-duty protective cases or battery cases.
Q4 Will the magnetic mount interfere with my phone's signal, GPS, or battery?
No. Bokilino uses closed-loop neodymium magnetic field technology. It delivers maximum holding power without interfering with your smartphone's cellular signal, wireless charging, GPS navigation, or battery health.
Q5 Do Bokilino mounts damage car air vents, cup holders, or dashboards?
Not at all. All contact points on our vent clips, extendable cup bases, and dashboard pads are lined with soft, high-density silicone padding that prevents scratches, marks, and residue.
Q6 Does the 360-degree rotation ball joint loosen over time?
No, our ball joints are constructed with wear-resistant polymers and a reinforced locking ring, ensuring your preferred viewing angle stays firmly locked even after years of daily driving.
Q7 How do I clean and maintain my Bokilino mount?
For suction or adhesive bases, simply rinse the pad with warm water and let it air dry completely to restore its grip. Wipe the mount body with a soft microfiber cloth.
02

Orders, Shipping & Official Warranty

Q8 Are products purchased through your website and Amazon link 100% authentic?
Yes, bokilino.shop is our official brand website. Every product purchased through our direct Amazon links or wholesale portal is 100% genuine and backed by our official 1-year warranty.
Q9 What does the 1-Year Official Warranty cover?
Our 1-year warranty covers any manufacturing defects in materials, mechanical arms, magnetic arrays, and locking joints. Contact info@bokilino.shop with your order details for fast replacement support.
Q10 How long does shipping take for retail orders?
Orders are processed within 1-2 business days. Standard domestic delivery typically takes 3-5 business days, while expedited Prime-eligible orders via Amazon arrive even faster.
Q11 What is your return and refund policy?
We offer a 30-day hassle-free satisfaction guarantee. If a mount is not the right fit for your vehicle, you may return it in its original packaging within 30 days for a full refund or exchange.
Q12 How quickly does your customer support team respond?
Our dedicated support specialists respond to all inquiries sent to info@bokilino.shop within 24 hours.
03

Wholesale & B2B Partnerships

Q13 Do you offer B2B wholesale pricing for retailers and distributors?
Yes, Bokilino actively partners with physical retail stores, online e-commerce sellers, automotive shops, and global distributors with high-margin B2B pricing tiers and priority fulfillment.
Q14 What is the Minimum Order Quantity (MOQ) for wholesale orders?
To qualify for our official B2B wholesale pricing tiers, the Minimum Order Quantity (MOQ) is strictly set at $1199. This allows us to provide maximum profit margins and dedicated account support to our partners.
Q15 How do I apply for an official Bokilino wholesale account?
Applying is quick and easy. Please visit our official Bokilino Wholesale Application Page to submit your business details, or email our B2B division directly at sales@bokilino.shop. Our team reviews all applications within 24 to 48 hours.
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