RETURN & REFUND POLICY

Effective Date: January 1, 2026

Official Website: https://bokilino.shop/

At Bokilino, every car mount we produce undergoes rigorous 4-stage quality testing for vibration resistance, thermal endurance, and gripping strength. While we stand firmly behind our engineering, we want you to shop with complete peace of mind. This Return & Refund Policy outlines how returns, exchanges, and warranty replacements are handled for purchases made through https://bokilino.shop/ and our official sales channels.

1. 30-Day Satisfaction Guarantee

We offer a 30-day hassle-free return window from the date your order is delivered. If you are not 100% satisfied with your Bokilino car mount, or if it does not fit your vehicle’s specific dashboard, air vent, or cup holder layout, you may request a full refund or exchange within 30 days.

2. Return Eligibility Conditions

To qualify for a standard 30-day return, your item must meet the following requirements:

• The product must be in clean, undamaged condition with no signs of misuse or physical modification.
• All original Bokilino packaging, mounting bases, magnetic plates, silicone pads, and instruction manuals must be included.
• You must provide a valid order number, Amazon order ID, or official proof of purchase.

3. How to Initiate a Return

• For Direct Website Orders: Email our customer care team at info@bokilino.shop with your order number, product name, and reason for return. Our specialists will reply within 24 hours with a Return Merchandise Authorization (RMA) number and return instructions.
• For Official Amazon Store Purchases: If you purchased your Bokilino mount via the “Buy on Amazon” link on our website, you may either initiate an instant return directly through your Amazon “Your Orders” dashboard or contact info@bokilino.shop for direct brand assistance and warranty support.

4. Return Shipping Costs

• Defective or Incorrect Items: If your Bokilino mount arrives damaged, defective, or incorrect, Bokilino will cover 100% of the return shipping costs and provide a prepaid return label or immediate free replacement.
• Customer Preference Returns: If you are returning an item due to a change of mind or ordering the wrong mount style for your vehicle, the customer is responsible for return shipping charges.

5. Refund Processing Timeline

Once your returned package is received and inspected at our fulfillment center, we will notify you via email. Approved refunds are credited back to your original payment method within 3 to 5 business days. Depending on your bank or credit card provider, it may take an additional 3 to 7 business days for the credit to post to your statement.

6. 1-Year Official Brand Warranty

Every authentic Bokilino car mount is backed by our 1-Year Official Warranty from the date of purchase. This warranty covers manufacturing defects in mechanical clamping arms, 360-degree ball joints, vacuum suction bases, vent clips, and neodymium magnetic arrays. If your mount experiences a structural failure under normal driving conditions within 12 months, email info@bokilino.shop with a photo or short video of the issue, and we will ship a brand-new replacement unit free of charge.

7. Wholesale & B2B Returns

Bulk orders placed through https://bokilino.shop/wholesale are governed by our Wholesale Policy. B2B orders are eligible for replacement or credit if units arrive damaged in transit or exhibit manufacturing defects reported within 14 days of delivery to sales@bokilino.shop.

8. Contact Support

Need help with a return, exchange, or warranty claim? We guarantee a response within 24 hours:

• Customer Support Email: info@bokilino.shop
• Help Center & FAQs: https://bokilino.shop/faq